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 An example could be a maker of heavy truckscyclical sales cpq  Gain an early advantage over competitors by turbocharging the sales cycle! The origination of many sales cycles is the CPQ process – or configure, price, quote

10 Ways CPQ Helps B2B Sales Teams Close Complex Deals 1. Self-driving cars. Empower your entire sales organization with data from any source and trusted AI for sellers, leaders, ops, and even partners. Migrate Process Builder Processes with Custom Metadata in Formulas. Trailblazer Community. Salesforce CPQ uses the standard Salesforce Contract object, which is associated with your customer’s account. Here are three benefits: 1. As a Business Analyst at Rubrik, I am responsible for Salesforce CPQ enhancements and projects releases, serving as a liaison between business stakeholders and IT developers. The CPQ favorites object lets sales reps save and share their favorite products, configured bundles, or quote line groups for use on future quotes. Tags ~30 mins. sharing the quote with the customer. Car sales fell 1. Comprehensive understanding of Order Management along with Account, Contact and Opportunity Involved in. This credential is a great way to demonstrate skills and knowledge in designing, building, and implementing quoting flows with Salesforce CPQ. CPQ is Configure Price Quote – a sales software that helps organizations configure the pricing of their products and generate quotes and proposals to be presented to their buyers. A tier qualifying point is any Rapid Rewards point that will count toward A-List or A-List Preferred. Earn a globally-recognized Salesforce Certification. Building detailed sales quotes is time consuming, potentially costing your sales team hundreds of hours per week. Other Roles. Two numbers. Confirmation. Operating leverage emphasizes the impact of using fixed assests in the business. Drive profitable growth with Revenue Cloud. Business Process to understand to sell complex solutions of bundled items in one integrated quote-to-cash process. Deals are 105% larger when CPQ is utilized It takes 27% less time to produce a quote with CPQ1. It might be the eight-step process above or something similar. A CPQ ( Configure, Price, Quote) solution is software that enables sales teams to quote configurable products and services with accuracy. Configure, Price, and Quote complex deals all on the world's #1 CRM. DMAIC is an acronym that stands for Define, Measure, Analyze, Improve, and Control. Cloud-based CPQ revenue is now approaching the majority of the market and will accelerate through 2020, redefining the landscape of this market according to Gartner’s Market Guide for Configure, Price and Quote Application Suites. Accurate and current data is the backbone of an effective Salesforce CPQ system. OTC starts when an order is received. Key FeaturesMaximize sales by reducing turnaround time and providing a quick analysis of profits and lossesGet up to speed with Salesforce CPQ concepts, best practices, and tips when choosing the right CPQ implementation strategyImplement CPQ configurations and. It offers insights into important parameters including quote-to-cash cycle time, win rates, and average deal size. user / month. We really like Odoo because it is an all-in-one business software that includes CRM, website and e-commerce, billing, accounting, manufacturing, warehousing and project management, and inventory among others. Using Salesforce CPQ, you and your sales team can go from creating a new opportunity to handing the customer a quote in a matter of minutes. The Oracle Configure, Price and Quote (CPQ) solution supports complete quote-to-cash process from customer inquiry to order fulfillment. This way, your channel partners can service their buyers directly. Dynamics 365 Sales enables salespeople to build strong relationships with their customers, take actions based on insights, and close deals faster. Moreover, Tacton goes the extra mile by connecting to your internal systems to increase visibility, provide a self-service approach, and reduce errors over the customer. Grow quickly with flexible revenue models, speed to market, and recurring customer transactions. Your sales force will think so, too. United States. ) When does a dividend become a firm obligation? A. The company sells fasteners, safety products, cutting tools, janitorial supplies, and more. These rules fall broadly into three categories: product, pricing, and workflow. The bottom line is that CPQ complements CRM and improves sales effectiveness. Explain the role of a primary quote. Tell me the difference between Trigger and Workflow in Salesforce CPQ. Salesforce CPQ (Configure, Price, and Quote) is a native app that helps the users in the closure of. Deals are 105% larger when CPQ is utilized It takes 27% less time to produce a quote with CPQSalesforce CPQ may be a software introduced by Force. One is great without the other but put the two together and the mixture becomes instantly irresistible. CPQ helps transform the sales cycle across different manufacturing models: WHITE PAPER Figure1: Typical Quote-to-Order Process in Manufacturing Given below are some manufacturing use cases where the CPQ transformation process is applied. Salesforce testing is the validation of the configuration and customization performed in vanilla SDFC. com Shortens sales cycle: A well-designed CPQ process integrates organizations with their channel partners in the sales cycle. Identify sale details that are common to most quotes. Research by Oracle suggests that CPQ solutions reduce sales cycle time by 30% to 60%. These purpose-built solutions crush complexity and deliver certainty for solving problems throughout the revenue lifecycle. Whether preparing proposals and quotes for prospects, negotiating, and executing a wide variety of contracts. CPQ software helps IEM manufacturers configure and quote complex products with speed and accuracy. 5/5 TrustRadius rating: 8. Unify sales and finance with complete visibility across the customer lifecycle from quote to retention. Discover how Salesforce CPQ helps your sales team create quotes faster than ever before. At the same time, you are enjoying the benefits that we got to offer. Drive profitable growth with Revenue Cloud. The details of the products / services such as quantity required, date etc. 1 / 1 Blog from SalesForce Interview Questions. By integrating a CPQ solution with your CRM, you help your sales team to reach new levels of productivity and customer responsiveness. Expand sales with upsell opportunities, easily import distribution quotes and configurations, and simplify fulfillment with electronic orders. You can skip all the time-consuming manual processes involved in a sales cycle. CPQ; Field service lightning; Marketing cloud; Apex and lightning development;. Add to Favorites. As already mentioned, Salesforce CPQ is a sales tool for companies looking to rethink their sales closing process. . Indicates if the contract is evergreen or not. Founded in 2014, Vlocity quickly gained force as an “industry cloud” pioneer with three Forbes Cloud 100 awards in 2017. Salesforce offers 40 primary certifications (some requiring prerequisite certifications) to demonstrate your expertise in different Salesforce roles. Gathering leads. Free version:Sales Process and Provides Foundation for Growth Business Challenges A high-tech firm that sells a line of supercomputers found that their existing on-premise CPQ process (based around Oracle EBS and Oracle EBS Configurator) was not the best fit for their extremely long sales cycle, which utilized a set of extremely complex and ever-changing. CPQ CRM Integration = A More Efficient and Stronger Sales Force. The concept behind Salesforce is software as a service (SaaS), where instead of client software installed on each user’s computer, they access the service through a web browser. Three ways CPQ transforms your sales and improves the customer experience: 1. This is an integrated process for accurately generating sales quotes fast, which enhances the purchasing experience. Choosing a CPQ solution to shorten your sales cycle is a smart choice. 5. For each. Strike a balance between value and business goals. Let’s see how CPQ fits into this process by following an order from lead to billing. Has your team ever implemented. Salesforce CPQ stores the translated values in a localization record. In this article, we will be going through the details about Apttus and at the same. Pre-configure product rules and dynamic pricing in your CRM system to create accurate bespoke quotes quickly. Your pricing team will gain more confidence in quoted prices. 7% of the companies surveyed found. I also ensure. The result is a much more organized sales process that ensures the. Growth. 2+ years. Epicor CPQ easily integrates with multiple business systems, so you can seamlessly connect manufacturing. Oct 2022 - Present 1 year 2 months. Events. Salesforce CPQ allows you to create price books, simplify SKUs, and create discount tiers all in very simple steps. Solution. 1. CPQ In Salesforce is any Configure Price Quote Software sales tool that allows sales reps to create quotes with customized product and pricing configurations based on the buyer’s needs, and then sync all interactions with a deal’s documents, within the Salesforce CRM. QTC is vital to driving revenue for the entire organization, encompassing functions across sales, account management, legal, order fulfillment, finance, and accounts receivable. Define quantifiable KPIs such as fewer billing disputes etc. Optionally, select a predefined order category to define how to use this order type. Sales leadership will have an accurate view of pipeline growth. When optimized processes are supported by the right technology, sales teams can provide better customer service and focus on value-added work that leads to more revenue. 3 Modules. After a sales rep finalizes a quote and orders it within Salesforce CPQ, Salesforce Billing picks up the order record for invoicing, payment, and revenue recognition. It orchestrates multiple functions, including customer service, analytics, IoT, communication channels, etc. The Lifecycle of a Subscription Asset. Documenting your sales process can go a long way in CPQ implementation. As of 2015 the market was valued at $157M, projected to attain solid double-digit growth through 2020. Quote cycle time. Take a look at the demo below and visit Trailhead to learn how to get started. See how you can transform your maintenance processes with an integrated and intelligent enterprise asset. Whether it’s through an ecommerce platform on your site, an email to the sales department, or even notifying a sales rep in person. Sales. This Salesforce CPQ tutorial is a complete guide to Salesforce CRM and related topics like its features, pricing, and benefits: One of the primary reasons to use Salesforce, the world’s #1 CRM, is the faster closing of the deals. It enables your sales team and channel partners to make smarter decisions and close deals faster by eliminating manual look-ups for the latest product and pricing information. Oracle Configure, Price, Quote (CPQ) guides customers through a step-by-step process of entering a correctly configured and fully detailed purchase order. Product configurator software, usually included as part of CPQ software, allows companies to market, sell, and manufacture their products more effectively and efficiently. Using DealHub CPQ + DealRoom contract management you can automatically pull and merge data from. These two plans are designed specifically for SMBs. Revenue management is the process of optimising every business activity in the product-to-cash cycle. Oracle CPQ provides a flexible, scalable, enterprise-ready solution ideal for companies of all sizes that sell. Configuration. Review which types of actions cause your quote to recalculate. The combination eliminates the need for manual calculations, reducing the risk of errors and ensuring that quotes are based on the. Oracle Fusion Cloud Maintenance is a connected, smart maintenance management solution. The Winter ’24 release helps you work smarter with new product innovations built on AI + Data + CRM. Sales Professional. The trigger is a small code that runs the records, changes the forms, or adds in the history. Calculate Prices ~5 mins. For most companies, this process depends on their incoming channels and what specific information the potential client needs. Thus, the greater flexibility in prices paid by households relative to the prices charged by firms does not stem from the cyclical response of sales. CPQ software enables sales leaders and their teams to configure their product and service offerings, enforce pricing guidelines, control discounting and margins, and generate accurate price quotes and proposals. Eight Ways CPQ Saves Time for Sales Reps. Use PandaDoc’s CPQ software to enhance the customer experience, and save time by creating a fast and easy workflow. It guides users to optimal product options and configurations from simple to complex, automatically applying discounts and relevant up-sell and cross-sell opportunities. Cincom CPQ™ provides out-of-the-box connectors so your sales team can accurately configure, price and quote products without having to switch. Streamlined quoting - one Sales workflow in your Salesforce CRM 2. Organize the Solar Bundle with Features. Sales reps can then send these quotes in a proposal to prospects or customers. #Project management tool-BlueBook,etc. Increase speed to quote 2. Typical sales cycle: This is the sales cycle your reps usually go through. Take hold of industry-leading pricing solutions that can help you to analyze, optimize and manage your data and stop your competitors from inching in on your profits. Sign into QuickBooks Online Advanced as an admin, search for the Salesforce Connector by QuickBooks and select “Get app now”. Study with Quizlet and memorize flashcards containing terms like If sales units exceeds the break-even point in units, the firm will. Source: A Guide to CPQ: Process, Implementation, Benefits, FAQs and More. At each of these steps, the salesperson tries to push leads and potential customers further down the sales funnel. Overview. This technology helps sales organizations configure product offerings, set up pricing rules and discounts, and generate error-free quotes and professional proposals customized to buyers’ needs. Watch demo. Out of those, 87% were negatively surprised. Apex can be invoked by using triggers. Coming to Apttus CPQ, clients/users often find it much difficult to manage regular release upgrades, and the upgrade cycles are less smoother. This diagram includes objects for asset management provided with Communications Cloud. ”. Also referred to as “quote-to-order-to-cash,” quote cycle time is important because it measures the length of your entire end-to-end sales cycle. . They build, configure,. Select Products ~5 mins. Improve Direct Sales with B2C CPQ software. Explain the differences between the. CPQ is a sales tool for companies to quickly and accurately generate quotes for orders. Sell faster, smarter, and more efficiently with Sales Cloud, the #1 AI CRM built on Einstein 1. Powertrak CPQ enhances, simplifies, and ensures accuracy and efficiency in the sales quoting, ordering, pricing, and product configuration processes. Unify business units and streamline efforts with integrations to Cincom CPQ. Cloud deployment; Performance to configure complex quotes instantlyRevenue management is the process of optimising every business activity in the product-to-cash cycle. A typical sales cycle includes the following stages. 5. Project Role Description :Lead the effort to design, build and configure applications, acting as the primary point of contact. CRM focuses on managing the entire customer relationship, while CPQ focuses on streamlining the sales process. Heroku Architect Certification Maintenance (Summer ’23)Optimize sales orders with CPQ. Then you have the negotiation process and the approval process. It also integrates into all major ERP (enterprise resource planning), CRM, and. 200. Customer relationship management or CRM includes numerous elements of the sales cycle. Longer sales cycle - Sales teams get held up in the final stages of closing a deal because of scattered data across emails and spreadsheets. Explore Tableau Views in CRM Analytics Dashboards With Custom. SAP CPQ is part of the SAP Sales Cloud portfolio. If the customer chooses a certain chassis (the base frame of a motor vehicle), the choice of engines may be limited, because certain engines might not fit a certain chassis. CPQ stands for “configure, price, quote”. Continuous updating — The cycle continues as users make ongoing updates to keep the document current and relevant. Try now. Advanced Approvals then sends an approval email to the users from the approval recipient list (Owner, Record Created By, Initial Submitter). If you think using a CPQ tool is the same as sending a basic PDF invoice, think again. 1,036 Dental Revenue Cycle Remote jobs available in Remote[[[]] on Indeed. Customer Asset Lifecycle Management represents these changes through asset actions, and one or more asset state periods. Opportunity Management – Records recognized sales possibility and tracks the progress across the sales cycle; Activity Management – Administrates undertaken or planned activities during the customer relationship life cycle. 38% faster sales cycle . Mitigate business risk with controls, approval workflows, and compliance built into the quoting process. Mid-level. CPQ software helps IEM manufacturers configure and quote complex products with speed and accuracy. Save to My Lists. Solution Business for Hybrid deployment. Sales user training documentation will give you a good grip on executing the entire quoting process. Salesforce Classic and. Some of the key features of Sales Cloud are: Lead Management – Track your leads from click to close, while continually optimising your campaigns across every channel. 95% reduction in approval time. Industries Communications, Media and Energy Release Summary. Understanding of product configuration management: products, bundles, inclusion rules, recommendation rules, constraint rules; Hands on experience with Apttus(Conga) Intelligent Workflow Approval process. Starting price: $75. Sales Lead Management – Collects any potential sales information at the beginning phase of sales pipeline. Our rating: 4. Learning Journey for Consultant & Administrator. As a valued member of the Revenue Operations team, the Revenue Ops Analyst will be primarily responsible for supporting the Finance teams (New Business and Renewals) in the Salesforce CPQ environment. The 8-step quote-to-cash process covers the entire sales cycle for your business, including opportunity management, CPQ, order fulfillment, invoicing, payments, and customer renewals. AI. The result was a complex sales cycle, and sending a quote to a customer often took up to an hour. Over-Complication and Time-Consuming Configuration of Salesforce CPQ. This includes pricing and packaging, configure price quote, order to cash, and revenue reporting. +8. To learn more about Revenue Cloud, visit here. An efficient QTO cycle goes a long way in helping companies improve their selling efficiencies and increase margins. Select the order cycle you want to associate with the order type. Configure, price, quote ( CPQ) is a process used to sell products or services that require layers of customization based on each customer’s needs. Tune into Release Readiness Liveduring Dreamforce on Salesforce+. You can also create marketing lists and campaigns, and follow. Salesforce is one of the most popular CRM platforms that streamline the entire sales life cycle. Add Commodity Product. A stable sales and earnings per share. Sign Up for a Developer Edition Org with Salesforce CPQ. Ultimately, the success of this stage sets the foundation for the product’s future growth and success in subsequent stages of the product life cycle. Salesforce CPQ’s Advanced Quote Calculator determines quote and quote line prices in response to user or automated actions. CPQ Reduces Your Sales Cycle. P is for “price”. QuoteWerks – Best for the cash process (Quote-To-Cash) sales management. These steps give sales teams the necessary tools to enhance sales performance, engage clients more effectively, optimize sales, and improve customer journeys. A drop-off in sales of some big-ticket items helped drive October’s decline. CPQ processes in flexible consumption business models provide capabilities to support a According to Hubspot, sales cycle management is the process in which managers, sales reps and business leaders monitor and track each stage of the sales process, in order to meet quotas and grow the business. Implemented correctly, CPQ will help sales save time, increase quote accuracy, and land bigger deals. This is one of the most important interview questions. As of Jan 2023, Salesforce is the world’s leading CRM service provider. An effective CPQ solution can help businesses streamline their invoicing. 5. SAP CPQ (Configure, Price, and Quote) is a highly configurable system designated to help sales representatives to configure products, apply pricing and generate quotes. Intelligent Sales. When customers buy a subscription product, they can add to, upgrade, or cancel the subscription over time. Quote cycle time measures the time it takes for a CPQ tool to generate a quote that accurately estimates when a configured product will be delivered to a buyer and paid for. The quote-to-cash (QTC) process encompasses many sales, account management, order fulfillment, billing, and accounts receivables functions. Salesforce CPQ. Salesforce CPQ admins can also manage favorites by creating, sharing, editing, and deleting the favorite records. SALES CLOUD CONSULTANT. Next. CPQ software can act as a guide to help salespeople better understand a product and how to sell them with the same info that brand would. 0 out of 5. Design and Build a Working Industries CPQ Solution Exam: See Details. In essence, CPQ technology transfers the most critical aspects of a sales cycle from spreadsheets to an automated sales tool. Use your Salesforce CPQ admin skills to build a solution that meets business requirements. Businesses may fear or delay pulling the trigger to get started, but the value that enterprise CPQ software can bring more than offsets its relative. It eliminates the time take for waiting for approvals by 95%. Separate yourself from your competition with branded and personalized 3D digital sales proposals. 3. Increases Quote Accuracy With CPQ, sales teams perform better, sell more, and regain control by reducing sales cycle friction and eliminating errors. But CPQ changes all of that. Add to Favorites. This type of software is often used by companies that sell. Improve productivity and close more deals. 4. Industrial Equipment Manufacturing. Energy & Utilities Cloud. Marketer. Module. Overview. To prevent them from creating or modifying price rules, remove the Clone with Related button from the page layout or remove the sales rep's user access to the ClonePriceRule custom page. In the past, everything must be done manually, which is a. Salesforce CPQ stands for Configure, Price, and Quote. The best contract management software improves client satisfaction and retention. The order management cycle is an end-to-end process that begins when a customer purchases a product and continues through delivery and sometimes returns. DealHub’s collaborative sales-engagement platform makes quoting easier and faster, with real-time insights into your prospects’ engagement and level of interest. It is a common feature that these industries produce non. This and other CPQ capabilities make it possible for sales teams to ‘strike while the iron is hot,’ maintaining sales momentum and helping guide their prospects forward at a sustainable rate. Salesforce Architect. Pitch the value of increasing accuracy in the sales cycle. Here system will ask for Main Item and BOM usage as mandatory fields. The ability to create 3D productStudies find that CPQ cuts down the sales cycle by 28%. Account and Contact Management –. 42 months, compared to 4. 3. Built on top of HubSpot’s powerful CRM, HubSpot CPQ goes a step further by helping you match quotes and line items to deals, as well as associated contacts and companies. CPQ helps sales reps close deals fast: Many sales teams are stuck relying on spreadsheets and email when it comes to the final stages of their sales cycle, which means instead of moving on to their next deal, they waste hours trying to figure out how to price a product or chasing down a contract approval it. Unify Sales, Finance, and Legal on the #1 AI CRM. Behind each letter is a lot of business details, of course, but the basic idea is this: “CPQ software accelerates the quoting process by enabling sales teams to quickly configure, price and quote the perfect solution for any customer in minutes. Configuration, pricing, and quotes are influenced by your customer relationship management strategy. Identify the key systems and roles involved in the sales cycle. They have more than 40% market share in the Cloud CRM space and dominates the overall CRM space with a market share of 19. C is for “configure”. A CPQ solution is a software tool that helps businesses automate the configuration, pricing, and quoting of their products and services. Some examples of consumer products are toothpaste, eatables, textiles, computers etc and various such products. CPQ Salesforce Business Analyst- Cegid. Temporary upsurges in sales revenues can also be triggered because of government policies. Step 7: Plan on Documentation. Salesforce CPQ & Billing Pricing. Read more customer stories. SAP CPQ enables your sales team to sell faster and better by reducing the overall sales cycle timeline. With CPQ and CRM in place, sales teams can ensure that quotes are accurate, up-to-date, and consistent. Cycle BC has. Product Description. According to the Aberdeen Group’s research, CPQ users have an average sales cycle of 3. Configure, Price, Quote (CPQ) is meant to enable sales by measurably reducing time to quote, among many other things. Therefore, CPQ is an essential tool in managing contracted. Get up to speed with Salesforce CPQ concepts, best practices, and tips when choosing the right CPQ implementation strategy; Implement CPQ configurations and automations for B2B and B2C business scenarios; Book Description. Optimize key touchpoints throughout all phases of the revenue cycle—from proposals to contract management to renewals—for a seamless end-to-end user experience. Our inventory includes a wide range of makes and. It automates part of the configuration process and quickly generates quotes based on customization requests and customer records contained in the user’s CRM. CPQ when sent with DealRoom provides more context for a buyer’s decision and ultimately accelerates the sales cycle. <br><br> Responsible for bridging the design gap between IT and the business, determine requirements and deliver the application and reports to. Shortening the sales cycle. - [Instructor] Let's talk about your sales team and how they manage their Sales Cycle and how CPQ fits into that process. Dynamics 365 for Sales partners with the best CPQ solution providers to deliver deep product integration with Dynamics 365 for Sales. With CPQ, sales teams perform better, sell more, and regain control by reducing sales cycle friction and eliminating errors. Let’s start by reviewing a typical sales, delivery, and billing cycle, including where Industries CPQ gets involved. Identify the key systems and roles involved in the sales cycle. Order Management. CPQ Learning Journeys. Agree and maintain appropriate level of service. CPQ software helps businesses manage the complex pricing of their products and services. The position will be responsible for cultivating and nurturing sales opportunities while achieving targeted numbers for Annual Recurring Revenue (ARR. By minimizing administrative tasks and allowing sales teams to focus on engaging more effectively with buyers, DealHub helps sales operations reduce the sales cycle and increase revenue. Also referred to as “quote-to-order-to-cash,” quote cycle time is important because it measures the length of your entire end-to-end sales cycle. Inside Configure Price Quote software (CPQ), contracted pricing enables sales reps to select a negotiated price for a product and continue using that price on future contracts. 01 Visual CPQ;. Today, CPQ is no longer a standalone back office tool. Salesforce Certification Training Course Overview. USD (billed annually) Everything in Unlimited plus Performance Management, Enablement and Team Collaboration with Slack. Work Experience :8-10 years. Mitigate business risk with controls, approval workflows, and compliance built into the quoting process. The ability to create 3D product visualizations and automate the generation of sales proposals helps to further enhance and accelerate the sales process. Contact Epicor CPQ Sales. Q is for “quote. Connect Salesforce and External Data with Data Cloud and Revenue Intelligence. 3. Communications Cloud. Conga’s open, flexible, and high-performance solution unifies, automates, and standardizes. com as a sales tool for companies in providing accurate pricing for any product configuration scenarios. CPQ SPECIALIST. The Salesforce Industries CPQ Developer credential is designed for individuals who have experience developing configure, price, quote applications for the Salesforce. Of course, these customer-centric tasks are. CPQ in the Sales and Delivery Cycle Sales and delivery teams at Infiwave follow a common process, shown here. If economic growth wanes and consumer purchasing power declines, fewer. Next, you'll define related pricing and send outputs for internal approval. CPQ isn’t just a sales solution, nor "a back office solution," but a means for the entire company to streamline cumbersome sales processes into lean, productive systems. Deals are 105%larger when CPQ is utilized. That’s where CPQ software comes in — it simplifies and automates product configuration, price estimation, and quote generation. 3 + years of Experience in architecting and designing Salesforce CPQ and Billing solutions 3 + years of Experience in designing and developing solutions on Salesforce Lightning Platform Experience implementing at least two large scale full cycle Salesforce CPQ and billing solutions including ownership of technical solution designIndustries CPQ is an industry-specific, cloud-based quote-and-order-capture system, built natively and additively on the Salesforce platform. Developer Docs. Thus, we have prepared these Salesforce interview questions to help you learn the questions and concepts to crack the interviews and clear the Salesforce certifications. Check the list of events that are executed in some typical scenarios.